Privacy Policy — Repaired Guernsey

Last updated: 02/10/2025

Repaired Guernsey (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Information we collect

We may collect:

- Personal details you provide directly (name, email, phone number, device details, description of issue).

- Service information (repair request, quote details, invoices).

- Technical data (IP address, browser type, and device info, collected automatically by our website).

2. How we use your information

We use your information to:

- Respond to enquiries and provide quotes.

- Carry out repairs and services you request.

- Manage bookings, invoices, and payments.

- Meet legal and accounting obligations.

- Improve our services and website.

We do not sell, rent, or trade your data.

3. Data storage and security

- We use secure third-party service providers to store and process emails, in line with data protection laws.

- Access to data is limited to authorised staff.

- Data is stored only as long as necessary for the purposes above, unless longer retention is required by law.

4. Sharing your information

We may share your data only when necessary:

- With trusted third parties (e.g. payment processors, courier services).

- Where required to comply with legal obligations.

We will never share your data for marketing without your explicit consent.

5. Legal basis for processing

We process your personal data on the following grounds:

- Consent (when you contact us or request a service).

- Contract (to provide a repair/service you have requested).

- Legal obligation (record-keeping and tax purposes).

- Legitimate interests (running and improving our business).

6. Your rights

Under the Data Protection (Bailiwick of Guernsey) Law, 2017 (GDPR-equivalent), you have the right to:

- Access the data we hold about you.

- Correct inaccurate information.

- Request deletion (“right to be forgotten”).

- Restrict or object to certain processing.

- Data portability (request a copy in a structured format).

To exercise these rights, contact us at:
📧 hello@repaired.gg

7. Cookies

Our website may use cookies for basic functionality and anonymous analytics. You can adjust your browser to block or delete cookies at any time.

8. Contact us

For any questions about this Privacy Policy, contact:

📍 Repaired Guernsey, Channel Islands
📧 hello@repaired.gg